Cancellations & Returns
You may cancel your order within TWENTY ONE (21) days from the day of delivery.
Upon receipt of complete boxes of undamaged product, we will refund:
- the full purchase price (excluding initial delivery where applicable)
- in these circumstances we will NOT refund RETURN delivery charges
- returned items will be processed within two working days of receipt at Pharmasure.
Return of Damaged Product or Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
- We will refund the full purchase price (including initial delivery where applicable)
- OR despatch replacement items to you free of charge
- We will refund the return delivery cost (please include a receipt with your return)
How to Return Your Goods
Please contact our Customer Care team for a Goods Return Number (GR Number) BEFORE sending any returns.
Tel: 01923 233466
Please pack the goods so that they are not damaged in transit and remember to include a receipt if claiming for return carriage.
Write your GR Number (obtained from our customer care team) on the outside of the return parcel.
4-6 Colonial Business Park